Feedback on Accessibility

Last updated: October 26, 2023


Large Format Version 

Truespeed is a customer-focused business and as such, we are committed to improving the accessibility of our products and services. Currently, we are working on developing our initial accessibility plan which will be published on or before June 1, 2024.

We welcome feedback including questions, concerns suggestions on any issues involving accessibility from our customers or other interested persons. This can include any feedback you feel is related to accessibility, including comments relevant to the development of our public Accessibility Plan or relating to any barriers you have identified in dealing with Truespeed or accessing our products or services.

How to Provide Feedback

We welcome feedback on accessibility through our normal channels including:

Phone: (613) 865-7733

Email: info@truespeed.ca

Through our feedback form: https://truespeed.ca/accessibility-feedback-form

By mail:
Truespeed Internet Services Inc.
491 Stewart Blvd., Unit 4
Brockville, Ontario
K6V 7E8

Through one of our social media channels:

Facebook: https://www.facebook.com/TrueSpeedInternetService/

X (Formerly Twitter): https://twitter.com/TrueSpeedCanada

If you would like to be contacted in response to your concern, please let us know your preferred method of communication. Otherwise, we will respond to you through the method that we think may be best for you.

You have the option to provide feedback anonymously. Should you choose to do so, we will take note of your feedback through our standard internal process but will not respond to you directly.

How We Handle Feedback

Unless you elect to provide feedback anonymously, a Truespeed representative will send a confirmation message to your feedback. We will be pleased to work with you on how we can best address the issue.

In addition to addressing accessibility issues on a case-by-case basis directly with you, our agents will forward all feedback to our accessibility team, which includes our President. Feedback will be tracked and assessed by our team as part of the process for developing our Accessibility Plan. Any personal information you disclose to us while providing feedback on accessibility will be kept confidential. As with all personal information you provide to us, your personal information will be treated in accordance with our Privacy Policy available here: Privacy Policy – Truespeed Internet Services Inc.

This site endeavours to conform to the requirements of the Web Content Accessibility Guidelines (WCAG, level AA).

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